Returns and Refunds Policy

We offer free shipping - orders over 100 US Dollars

We are not held responsible for shipping delays, losses, and damages to the product while it is in transit.

Please email us at info@02m.it, if you require the tracking number.

Returns

Every item we test has a lot of positive reviews, we don’t test products that are supposed to be no good, but that doesn’t mean that it passes our testing and all the women on our team love it.

You can return your order to get it replaced within 14 days of its delivery as shown on the tracking website. 

To be eligible, you need to send the product UNUSED and in its original packaging. 

NOTE:
We reserve the right to refuse a replacement if the above conditions are not met.

Damaged
We can replace orders within 14 days of its delivery as shown on the tracking website if they are damaged upon receipt. 

To be eligible for a replacement, you need to email your order number and a picture of the product that clearly shows the damage to info@02m.it.

Refunds

We can cancel unshipped orders or if the product is not available. Refund does not apply if you simply do not like the product.  If your item is damaged or not as described, contact info@02m.it for a refund or exchange.

Refund Instructions: 

If you have received an incorrect or damaged product, please contact our Customer Care service by writing to info@02m.it

Customer Care will send you a confirmation email with shipping instructions and indications on how to change or request a refund for the purchased product.